Returns Policy
At Dwell Living, we work hard to maintain quality and stylish items to furnish and decorate your home.
We want our customers to feel confident in making a purchase with Dwell Living and know that you are buying a quality item that is guaranteed.
Please choose carefully and contact us for any extra information you need to make your choice, as we do not provide a refund or exchange on items due to a change of mind.
Please note, Dwell Living takes great care in ensuring the images and descriptions of the product colours are accurate. However, due to variation in equipment and devices we cannot guarantee the colour will match what you see on your device and we do not provide refunds due to variations in colour.
If you receive the incorrect or damaged product
If you receive the incorrect product please email us at customercare@strutliving.com.au or call us on 1300 554 881 between 9am and 5:30pm AEST within 48 hours of delivery, to arrange an exchange for the correct item. If we are unable to provide you with the correct item we will offer you a refund or a choice of similar product.
If you receive a product with a manufacturers fault or damage please email us at customercare@strutliving.com.au or call us on 1300 554 881 between 9am and 5:30pm AEST within 7 days of delivery, with photos of the damage and order details (order number, order date and your contact & delivery details). We will provide you with a replacement (if available), otherwise we will suggest a similar item or offer you a refund. If you contact us outside of the 7 day timeframe, we will use our discretion to determine the next steps.
If you receive a product that has been damaged during delivery please email us at info@dwelllivinginteriors.com.au or call us on 1300 554 881 between 9am and 5:30pm AEST within 24 hours of delivery, with photos of the damage and order details (order number, order date and your contact & delivery details). We will provide you with a replacement (if available), otherwise we will suggest a similar item or offer you a refund. If you contact us outside of the 24 hour timeframe, we will use our discretion to determine the next steps.
Information to include in your email:
- Your Name, Email Address, Delivery Address and Contact Telephone Number
- The original Order Number.
- Date of Purchase & Method of payment.
- The product item number, price and description of the item that you wish to exchange, return or refund and the reason.
- A photo of any damaged goods where possible.
Once we have received your email or phone call we will provide you with a Return Authorisation Number (RNA) and details of the next steps.
Return and exchange of items that are incorrect, faulty or damaged during delivery or by the manufacturer will be done at no charge to you.
We will not accept the return of goods that are damaged by you (accidentally or otherwise) following delivery.
Refunds will be processed in the same method that you paid for your purchase or via electronic funds transfer if a refund by the original payment method is unavailable.
Can I cancel my order?
Orders may be cancelled if they haven’t been processed and dispatched. However, in this case please note there will be a re-stocking fee and bank transaction charges associated with refunding the purchase.
Out of Stock Items
If you place an order with Dwell Living and the item is out of stock, we will contact you with the expected availability of the item.
If you don’t not wish to wait or exchange your original order for another item, we will provide you with a full refund.
