Policies and FAQs

DWELL Living Interiors wants you to have the best experience—not just in decorating your home but also when you shop online with us. We are leading online furniture warehouse and our style gurus work to ensure we are bringing you the best quality products at a great price, so that you can have great style at an affordable price.

If you have any questions or concerns or want to get more details, please don’t hesitate to call us on 1300 554 881 between 9am and 4:30pm AEST.

Accepted Payment methods

DWELL Living Interiors accepts the following payment types:

Credit Card (Visa, Mastercard, American Express)

Paypal

Electronic Funds Transfer

 

We take your privacy and security of your personal and payment information seriously. To read our privacy policy, click here. If at any time you wish to provide your details over the phone, please don’t hesitate to contact us on 1300 554 881 between 9am and 4:30pm AEST.

What is the cost of delivery?

If you are a DWELL Living Interior Member, standard shipping to metro areas within Australia is FREE (for full priced items and some sale items). However, the additional shipping charge on furniture items still applies. To become a DWELL Member, join here and start to enjoy the rewards!

For all other deliveries, we endeavor to make sure your purchase with shipping is affordable as possible. To calculate your delivery charges simply, enter your postcode and any other delivery details in the shopping cart.

How long does delivery take?

DWELL Living Interiors offers same day dispatch* of your order when we receive it before 12noon on business days. Anything after 12noon will be dispatched on the next business day.

*Some exclusion may apply for furniture pieces, but we will contact you to advise you of expected dispatch time. Typically those items will be dispatched within 1-2 business days.

Once your order is dispatched, delivery time will depend on your location. Generally you will receive your order in 2-4 business days for Metro areas (Sydney, Melbourne, Brisbane, Adelaide). Deliveries to Perth may take slightly longer. For regional locations, generally you will receive your order in 7 to 14 business days.

There are always exceptions to these timelines due to the size of particular pieces and the location of the delivery. Rest assured, we shall coordinate and communicate with you for exceptions or any other information to ensure seamless deliveries. 

Information to include in your email:

  1. Your Name, Email Address, Delivery Address and Contact Telephone Number
  2. The original Order Number.
  3. Date of Purchase & Method of payment.
  4. The product item number, price and description of the item that you wish to exchange, return or refund and the reason. 
  5. A photo of any damaged goods where possible.

Once we have received your email or phone call we will provide you with a Return Authorisation Number (RNA) and details of the next steps.


Return and exchange of items that are incorrect, faulty or damaged during delivery or by the manufacturer will be done at no charge to you.


We will not accept the return of goods that are damaged by you (accidentally or otherwise) following delivery.
Refunds will be processed in the same method that you paid for your purchase or via electronic funds transfer if a refund by the original payment method is unavailable.

Can I cancel my order?

Orders may be cancelled if they haven’t been processed and dispatched. However, in this case please note there will be a re-stocking fee and bank transaction charges associated with refunding the purchase.

Out of Stock Items

If you place an order with us and the item is out of stock, we will contact you with the expected availability of the item. If you don’t wish to wait or exchange your original order for another item, we will provide you with a full refund.

 

For all other inquiries, call us on 1300 554 881 between 9am and 4:30pm AEST.

At Dwell Living, we work hard to maintain quality and stylish items to furnish and decorate your home.
We want our customers to feel confident in making a purchase with Dwell Living and know that you are buying a quality item that is guaranteed.
Please choose carefully and contact us for any extra information you need to make your choice, as we do not provide a refund or exchange on items due to a change of mind. 
Please note, Dwell Living takes great care in ensuring the images and descriptions of the product colours are accurate. However, due to variation in equipment and devices we cannot guarantee the colour will match what you see on your device and we do not provide refunds due to variations in colour.

If you receive the incorrect or damaged product

If you receive the incorrect product please email us at customercare@strutliving.com.au or call us on 1300 554 881 between 9am and 5:30pm AEST within 48 hours of delivery, to arrange an exchange for the correct item. If we are unable to provide you with the correct item we will offer you a refund or a choice of similar product.

If you receive a product with a manufacturers fault or damage please email us at customercare@strutliving.com.au or call us on 1300 554 881 between 9am and 5:30pm AEST within 7 days of delivery, with photos of the damage and order details (order number, order date and your contact & delivery details). We will provide you with a replacement (if available), otherwise we will suggest a similar item or offer you a refund. If you contact us outside of the 7 day timeframe, we will use our discretion to determine the next steps.

If you receive a product that has been damaged during delivery please email us at info@dwelllivinginteriors.com.au or call us on 1300 554 881 between 9am and 5:30pm AEST within 24 hours of delivery, with photos of the damage and order details (order number, order date and your contact & delivery details). We will provide you with a replacement (if available), otherwise we will suggest a similar item or offer you a refund. If you contact us outside of the 24 hour timeframe, we will use our discretion to determine the next steps.
Information to include in your email:

  1. Your Name, Email Address, Delivery Address and Contact Telephone Number
  2. The original Order Number.
  3. Date of Purchase & Method of payment.
  4. The product item number, price and description of the item that you wish to exchange, return or refund and the reason. 
  5. A photo of any damaged goods where possible.

Once we have received your email or phone call we will provide you with a Return Authorisation Number (RNA) and details of the next steps.
Return and exchange of items that are incorrect, faulty or damaged during delivery or by the manufacturer will be done at no charge to you.
We will not accept the return of goods that are damaged by you (accidentally or otherwise) following delivery.
Refunds will be processed in the same method that you paid for your purchase or via electronic funds transfer if a refund by the original payment method is unavailable.

Can I cancel my order?

Orders may be cancelled if they haven’t been processed and dispatched. However, in this case please note there will be a re-stocking fee and bank transaction charges associated with refunding the purchase.

Out of Stock Items

If you place an order with Dwell Living and the item is out of stock, we will contact you with the expected availability of the item.
If you don’t not wish to wait or exchange your original order for another item, we will provide you with a full refund.

 

We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.
 
We do not store credit card information, we securely submit credit card information to our bank for processing.